What brought you to Victor?

When I met the team and saw what the company stood for – transparency, trust and an extremely high level of tailored customer service - I felt inspired.

What motivates you?

I think we all strive to have a purpose. For me, when I am working with my clients, I am not selling but helping them organize their travel and that matters to me. I give my best and am able to grow the company in the process.

What inspires you most about Victor?

Our ability as a team to continue to adapt and grow with the times. While this has not been easy as change never really is, in reality our determination to stay one step ahead of the competition is our biggest strength and what inspires me most. We have the fast pace culture of a tech company.

How do you spend time away from your desk?

I love working out, roller blading, snowboarding, playing the piano and connecting with my friends and family.

What skills make a successful account manager at Victor?

Confidence - maintaining a positive attitude.

Resilience - communicating with conviction.

Active listening - understanding the customers' needs.

Rapport building - selling your personality and building relationships.

Entrepreneurial spirit - continual self-improvement to learn how it can be done better.

How would you describe the Victor culture?

It's a team with a shared purpose, trust and openness that allows all members to participate and continue to grow.

Best perk working at Victor?

The private healthcare insurance we have is excellent, as is the care and appreciation the company shows to employees.

What skill are you currently working on?

I have been working on my time management skills as well as the best ways to psychologically drive the customer to book, such as subtly creating a sense of urgency and excitement. It’s contagious and I truly believe that it keeps people coming back to book with us.