Innovation and a desire to be better has always been at the heart of Victor. Right back when I joined the company in 2012, I saw myself immersed in a ‘can-do’ culture, driven by individuals striving for greatness. It was a start-up destined to disrupt a highly-fragmented market with its wealth of innovative ideas, particularly around making jet charter fairer with its transparent comparison tool.
Fast forward to today and the determination of the company to grow further by implementing new initiatives served it well.
What do you like most about your job?
I have always enjoyed working in a customer-facing role as I have great relationship-building skills. Combine that with my passion for aviation and this job is the perfect match.
The environment at Victor has provided me with a great platform to realise my ambitions and continue to develop my skill set. I love the practical experience I am getting and encouragement to be creative when delivering an exceptional service with the highest attention to detail.
What inspires you at Victor?
The company doesn’t rest on its laurels and is committed to continuous innovation and improvement. Thanks to this approach, it scales up by adding new products without compromising its core values and original vision of transparency.
How would you describe the Victor team?
Considering the size of the company, the team has created a family feel in the workplace. With all the uncertainties we faced following the outbreak of the pandemic, it is amazing to see how the team was able to uphold a positive dynamic, despite the majority working remotely.
One thing I really appreciate is the diversity within the company. There is no sense of discrimination whatsoever, which makes the dynamic even greater. Regardless of the role, function or title – everyone in the team is being encouraged to bring new ideas to their best abilities and skills.
What does it take to be a successful broker at Victor?
Like in every customer-facing role, as an account manager you are the first point of contact for clients or potential clients, so as the face of Victor you are responsible for representing the values of the company. Full commitment to deliver the highest possible service standards is required, which initially can be achieved by being an active listener. This enables you to draw a clear picture of the customer’s needs (the most important question I always ask is ‘what do you NOT like’) as they go along. In the meantime, it is crucial that customers are given easy access through you to expertise and professionalism so it’s important you build up your fountain of knowledge. You must understand how the private aviation market works (suppliers, competitors, aircraft specifications and performance) as well as have a solid understanding of Victor’s product offering.
What’s the best advice you’ve received at Victor?
Don’t take the relationships you’ve built with your customers over the years for granted. I’ve learned to express gratitude every time a customer reaches out to me, whether that is a request or just a query for more information. The competition is fierce, and our services are not bound to any membership fee so you have even greater responsibility to be a diligent and professional account manager. Regardless of whether I win or lose the sale, expressing gratitude towards my customers has proven to have a positive effect in the long run.
What's the best perk working at Victor?
Pre-COVID, it was great to have Neo, my French Bulldog, in the office. He was adored by the team and helped create an upbeat morale in the workplace as he encouraged the team to take regular breaks from a hectic day.
What skill are you currently working on?
I am currently working on a project that aims to improve mental health and wellbeing at work. We are identifying some key initiatives to be integrated in the workplace, as well as our social environment, to raise awareness of mental illness and support the Victor family in prioritising their wellbeing. It is paramount that employees are not only supported in personal development and achieving their goals at work, but also in striving for a better work/life balance and are able to spend time on other priorities, such as leisure activities, further learning and other interests. Our objective is to reduce the risk of mental health illness and improve employee motivation, performance and productivity.