Consumer Protection

Victor provides all its members the following consumer protection:

  • Victor will always submit the prices received from the operators directly to its members, inclusive of Victor's booking fee.
  • Victor members are covered by the operator's terms and conditions when they book a flight, rather than a third party agency agreement.
  • Victor's website provides contact details for every operator including the age of the aircraft and registration numbers.
  • Victor will only list operators that operate under a valid Air Operator Certificate (AOC) and displays individual aircraft insurance certificates.
  • All operator terms and conditions are published on the Victor website.
  • All payments for flights (less booking fees) processed on behalf of the operator will be held in a separate client deposit account with HSBC Bank plc.
  • Victor undertakes to pay the flight operator in full at least 24 hours in advance of the departure, subject to receipt of cleared funds.

Cookies on the Victor website

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Victor website.