Victor Alto Terms & Conditions

These terms and conditions (which incorporate the Victor Membership Terms and Conditions) (Terms and Conditions) govern the relationship between Fly Victor Limited (Victor) and Victor Alto loyalty program (AltoProgram) account holders (AltoAccount Holders). These Terms and Conditions should be read carefully, particularly as they include limitations and exclusions on the liability of Victor.

1.  Interpretation

1.1  In these Terms and Conditions, unless the context requires otherwise:
1.1.1  A reference to the singular includes a reference to the plural, and vice versa;
1.1.2 Headings are for convenience and do not form part of these Terms and Conditions or otherwise affect the interpretation of these Terms and Conditions; and
1.1.3 Any words following the terms“including”, “include”, “for example”or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.2 In the event of a conflict or inconsistency between these Terms and Conditions and the Victor Membership Terms and Conditions, these Terms and Conditions will prevail.

2.General Conditions
2.1 The Alto Program is managed and operated by Victor.
2.2 The Alto Program is open to individuals aged 18or above.
2.3 Creation of an Alto Program account (AltoAccount) is at the sole discretion of Victor and Victor may refuse to create an Alto Account for any person.
2.4 Participation in the Alto Program must be activated online at www.flyvictor.com/alto. Alto Account Holders will accept these Terms and Conditions, as amended and supplemented from time to time, during the activation process.
2.5 Alto Account Holders will be issued with a unique Alto Account number.
2.6 Alto Program rights and benefits (including Alto Program points (Alto Points)) are not transferable and may only be used by the Alto Account Holder.
2.7 Alto Account Holders are permitted to hold more than one Alto Account but they must be operated separately and under no circumstances can they be merged or Alto Points transferred between the Alto Accounts.
2.8 Victor reserves the right to modify the Alto Program structure, benefits and other features (including these Terms and Conditions) and to terminate the Alto Program at any time upon reasonable notice, where possible, and Victor will not be liable for any loss or damage resulting therefrom.

3.Alto Account Management
3.1 Alto Account Holders may nominate another individual (Nominee) (who must be at least 18 years of age) to have access to their Alto Account to:
3.1.1 Obtain information in respect of that Alto Account;
3.1.2 Redeem Alto Points on behalf of that Alto Account Holder; and
3.1.3 Amend any information held by Victor concerning that Alto Account on behalf of that Alto Account Holder.
3.2  All Alto Account activity conducted by the Nominee will be viewed as being conducted on behalf of the Alto Account Holder and the Alto Account Holder will be responsible for any breach of these Terms and Conditions by the Nominee.
3.3 Prior to appointment, the Nominee will be required to provide Victor with proof of identity and contact details.  The Nominee and the Alto Account Holder confirm that all information provided relating to the identity and contact details of the Nominee are true and accurate and that the provision of any false information will result in the Nominee’s appointment being terminated.  Victor reserves the right in such circumstances to also terminate the Alto Account of the Alto Account Holder in accordance with paragraph 7.
3.4 A Nominee is not entitled to any Alto Program benefits in respect of the Alto Account to which it is granted access.

4. Earning Alto Points
4.1 Alto Points are, subject to the following provisions, earned on the basis of one point per USD spent on an aircraft charter booked and paid for with Victor and, subject to paragraph 4.5, completed(EarnedAlto Points).
4.2 Eligibility for Earned Alto Points will automatically expire if a person fails to activate their Alto Account within 30 days following completion of their aircraft charter booking with Victor (Booking).
4.3 Any person who has completed more than one Booking during the 12 months prior to 14 June 2018 (AltoProgram Launch Date) will be eligible for Earned Alto Points in respect of those Bookings (Launch Alto Points), provided that:
4.3.1 Their Alto Account is activated within 30 days following the Alto Program Launch Date; and
4.3.2 A new Booking is completed by such person within 12 months following the Alto Program Launch Date (New Booking).
4.4 Launch Alto Points will, subject to paragraph 4.3, be credited to Alto Accounts from the later of:
4.4.1 The date of activation of the Alto Account; and
4.4.2 The date of the New Booking.
4.5 Except in circumstances where the cancellation fee paid is equal to the full amount of the fee for the Booking (Booking Fee), if a Booking or a flight which is the subject of a Booking is cancelled for any reason, no Alto Points will be earned in respect of that Booking.
4.6 Any amount of a Booking Fee which is paid for with vouchers will not be eligible for Alto Points.
4.7 Alto Points may not be gifted or otherwise transferred to non-Alto Account Holders or between Alto Accounts.
4.8 Victor reserves the right of final decision in case of any disputes regarding Alto Points and may require the submission of documentation by Alto Account Holders in order to resolve disputes.

5. Ownership of Alto Points
5.1 Alto Points, and all rights of title to and property in Alto Points issued at any time, remain with Victor at all times and never pass to Alto Account Holders.
5.2 Risk (for example, theft or unauthorised or fraudulent redemption) associated with Alto Points pass to Alto Account Holders as soon as the Alto Points are credited to their Alto Accounts. Victor is not liable for unauthorised or fraudulent redemptions arising due to the actions of Alto Account Holders, Nominees or other persons or the failure by Alto Account Holders or Nominees to adhere to these Terms and Conditions.

6. Redeeming Alto Points
6.1 Alto Points may be redeemed in multiples of 10,000 Alto Points only against Booking Fees only.
6.2 Alto Points can only be redeemed for the benefit of the Alto Account Holder who holds the Alto Account by accessing their Alto account onlineor by calling their Victor account manager.
6.3 All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of Alto Account Holders and must be paid prior to the redemption of Alto Points. Alto Points cannot be redeemed against such charges in any circumstances.
6.4 Unredeemed Alto Points will automatically expire 36 months following the date of an Alto Account Holder’s last completed Booking.
6.5 Alto Account Holders will receive via email a monthly statement setting out details of Bookings completed during the preceding month and the balance of Alto Points in their Alto Account. If Alto Account Holders believe any information contained in the statement (including information relating to Alto Points accrued, redeemed or expired) to be inaccurate, they must notify Victor immediately and in any event no later than 30days following the date of the statement. Where Alto Account Holders fail to notify Victor of any discrepancies in their statement within that time period, the information in the statement will be deemed to be correct and accepted as such by Alto Account Holders.

7.Termination
7.1 Alto Account Holders may terminate their participation in the Alto Program at any time by giving written notice to Victor, at which time any unredeemed Alto Points in the Alto Account of that Alto Account Holder will automatically expire.
7.2 Victor may immediately and without notice terminate an Alto Account Holder’s right to participate in the Alto Program, and to earn and redeem Alto Points:
7.2.1 If the Alto Account Holder ceases for any reason to be a “Member” under the Victor Membership Terms and Conditions;
7.2.2 If the Alto Account Holder is the subject of a bankruptcy petition or order;
7.2.3 In the event of insolvency of Victor;
7.2.4 If Victor has reasonable grounds to suspect any misconduct, fraud or other illegal act, improper or dishonest activity, misuse of Alto Points, misuse of Victor facilities and services or breach of these Terms and Conditions; or
7.2.5 If Victor in its absolute discretion considers the acts or omissions of the Alto Account Holder to be damaging to the reputation or goodwill of Victor.

  • In all such circumstances, any unredeemed Alto Points in the Alto Account of that Alto Account Holder will automatically expire.

7.3 Termination of rights to participate in the Alto Program for whatever reason will, subject to the foregoing provisions, be without prejudice to the accrued rights and remedies of Victor and the Alto Account Holder as at the date of termination.
7.4 If an Alto Account Holder passes away, their Alto Account will be closed and any unredeemed Alto Points in that Alto Account will automatically expire.
8.Data Privacy
8.1 All personal data supplied by Alto Account Holdersis managed in accordance with Victor’s Privacy Policy. Such Privacy Policy is deemed to be incorporated into these Terms and Conditions.
8.2 Alto Account Holdersare responsible for keeping Victor up to date as to their correct personal details. Failure by Alto Account Holdersto provide or keep required data up to date may result in Victor being unable to provide an Alto Account. In such cases, the right of the Alto Account Holder to participate in the Alto Program may be terminated.
8.3 Victor is not responsible for any loss as a result of an Alto Account Holder’sfailure to notify Victor of a change of personal details.

9. Limitation of Liability
9.1 Victor shall not be liable to any Alto Account Holder for any special, indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the Alto Program and/or the allocation or the refusal to allocate any Alto Points and/or the redemption or the refusal to permit the redemption of any Alto Points, whether such loss, damage or expense is caused by negligence or otherwise, and whether Victor has any control over the circumstances giving rise to the claim or not.
9.2 Nothing in these Terms and Conditions will limit or exclude Victor’s liability for:
9.2.1 Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
9.2.2 Its fraud or fraudulent misrepresentation; or
9.2.3 Any other liability which cannot be limited or excluded by applicable law.
9.3 Subject to paragraphs 9.1and 9.2, the liability of Victor in contract, tort (including negligence) or otherwise with respect to any claim arising in respect of its acts or omissions in operating the Alto Program (Claim) will be limited to the value of the unredeemed Alto Points in the Alto Account of the Alto Account Holder bringing the Claim.
9.4 Victor confirms that it will operate the Alto Program with reasonable care and skill, but all terms expressed or implied by statute or otherwise on the part of Victor are hereby excluded to the fullest extent permitted by applicable law.

10. Miscellaneous
10.1 These Terms and Conditions (together with any other terms and conditions incorporated into these Terms and Conditions) constitute the entire agreement between Victor and Alto Account Holders and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
10.2 Alto Account Holders will not have any remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. Alto Account Holders agree that they will have no claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.
10.3 A failure or delay by Victor to exercise any right or remedy provided under these Terms and Conditions or by law will not constitute a waiver of that or any other right or remedy, nor will it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise by Victor of any right or remedy provided under these Terms and Conditions or by law will prevent or restrict the further exercise of that or any other right or remedy.
10.4 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision will be deemed deleted. Any modification to or deletion of a provision or part-provision under this paragraph 10.4will not affect the validity and enforceability of the rest of these Terms and Conditions.
10.5 Alto Account Holders may not assign, mortgage, charge, declare a trust over or deal in any other manner with any or all of their rights and obligations under these Terms and Conditions without the prior written consent of Victor.
10.6 A person who is not a party to these Terms and Conditions shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

11. Governing Law and Jurisdiction
11.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales.
11.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

 

Terms and Conditions for members who have received the August Promotional Offer

Existing Victor Member:
Promotional Offer Terms and Conditions
1. The Promotional Offer
1.1 Receive two Alto points for every US dollar spent instead of one point for every dollar spent
1.2 The offer expires at 11.59pm (BST) on August 31 2018. Any requests for double points after this date will not be processed by the Victor team
1.3 Dollars spent only include the cost of the charter flight. Any other services, including but not limited to, catering and de-icing incurring additional cost will not be accepted as Dollars spent
1.4 The Promotional Offer is not transferable and may only be used by the registered member

2. To be eligible for this Promotional Offer you must:
2.1 be an existing registered member with a Victor account but not be a customer with previous booking(s); and
2.2 be aged 18 or above; and
2.3 make a new booking on or between the date of receipt of the offer invitation and August 31 2018 (“Promotional Period”) via the Victor Appwebsite or Account Manager;
2.4 redeem the Promotional Offer against the first flight booked following the promotion launch.

3. In the event of a conflict or inconsistency between the Promotional Offer and Victor Alto Terms and Conditions, this Promotional Offer will prevail.

 

Existing Victor Customer:
Promotional Offer Terms and Conditions
1. The Promotional Offer:
1.1 Receive two Alto points for every US dollar spent instead of one point for every dollar spent.
1.2 The offer expires at 11.59pm (BST) on August 31 2018. Any requests for double points after this date will not be processed by the Victor team;
1.3 Dollars spent only include the cost of the charter flight. Any other services, including but not limited to, catering and de-icing incurring additional cost will not be accepted as dollars spent.
1.4 The Promotional Offer is not transferable and may only be used by the registered member.

2. To be eligible for this Promotional Offer you must:
2.1 be a member with a Victor account who has made a minimum of one booking since registration as a member;
2.2 be aged 18 or above;
2.3 make a new booking on or before August 31 2018 (“Promotional Period”).
2.4 have not completed a booking on and including 12 months prior to the new booking date within the Promotional Period;
2.5 request a charter reservation via the Victor Appwebsite or Account Manager on or before August 31 2018;

3. In the event of a conflict or inconsistency between the Promotional Offer and Victor Alto Terms and Conditions, this Promotional Offer will prevail.